The Customer Service representative is a frontliner of a company, a key human touchpoint of the organisation. The role of the Customer Service…
The Customer Service representative is a frontliner of a company, a key human touchpoint of the organisation. The role of the Customer Service representative is so vital that their interactions with customers may leave a lasting impression on the customer, be it an excellent or poor experience.
With the integration of effective communication, this course aims to equip customer service personnel and frontliners with the knowledge and skills to deliver a greater customer service experience through purposeful communication.
By the end of this course, participants will be able to effectively communicate with customers to deliver impactful customer service interactions and resolve issues in a professional manner.
Kar Inn currently serves as a Senior Strategist at a logisticscompany, where she manages matters pertaining to sustainability,communication, collaboration, branding, as well as learning anddevelopment. Prior to her current role, she was a business journalistwith The Star for five years.
Grafting Knowledge, Nurturing Growth
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