HANDLING DIFFICULT CUSTOMERS
a. Persistent Customers
b. Angry and Provocative Customers
c. Summoning the Manager
d. Keep Calm and Carry On
Day 1: INTRODUCTION TO EFFECTIVE COMMUNICATION
Learners will be able to learn in a practical manner through engaging lectures, hands-on activities, interactive discussions, and lively demonstrations, to understand and implement effective communication skills in their daily work.
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Day 2: EFFECTIVE COMMUNICATION
Learners will be able to learn in a practical manner through engaging lectures, hands-on activities, interactive discussions, and lively demonstrations, to understand and implement effective communication skills in their daily work.
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