EFFECTIVE COMMUNICATION
Module 2: CUSTOMER SERVICE EXCELLENCE
EFFECTIVE COMMUNICATION
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Day 1: INTRODUCTION TO EFFECTIVE COMMUNICATION
Learners will be able to learn in a practical manner through engaging lectures, hands-on activities, interactive discussions, and lively demonstrations, to understand and implement effective communication skills in their daily work.
Learners will be able to learn in a practical manner through engaging lectures, hands-on activities, interactive discussions, and lively demonstrations, to understand and implement effective communication skills in their daily work.
a. Understanding the Role of a Customer Service Personnel and its Importance b. Essentials of a Better Customer Service Experience c. Building Rapport with Customers
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